Nope! Just hit Guest Checkout and you're good to go.

No stress! Click ‘Forgot Password’ on the sign-in page, and we'll send you a reset link.

Yep, as soon as your order is shipped, we'll send it to your email.

Absolutely! Our team can email you a PDF quote with all the details.

Yep, hit us up for a custom price on large orders!

For sure! If you know the brand but can’t find the part, send us a quote request with the details.

Of course! Send us the pic via email or WhatsApp, and we’ll sort it out.

We’ll do our best! We talk directly to manufacturers to find a replacement or alternative. If there’s nothing, we’ll let you know.

Not exactly—we ship from theUSto your address. But we do weekly stock transfers to keep things moving fast.

Most items arrive in 14 days.

We got you! If it’s in stock, we can express ship it. Extra charges apply—just ask!

Nope! We handle all duties & fees. You just pay what’s on your order.

Order before 3 PM, and we’ll get it moving ASAP.

Depends on what you order:

• Aus Post – Small stuff
  
• FedEx Priority / DHL Express – 3-4 days
  
• FedEx Economy – 5-7 days
  
• Air/Sea Freight – Heavy/bulky items (75kg+)
  

Yep! We can ship to their address with either your branding or our standard packaging.

100%. We’ll send you a tracking number once it’s shipped.

Not right now—sorry!

Big/heavy stuff (over 50m³ or 50kg) sometimes takes an extra week due to special handling.

Yep! Email your Purchase Order to sales@industrialsource.com.au.

Yes! Choose Bank Transfer at checkout, and we’ll send you our details.

Nope! If you're a business, request a credit account at checkout, and we’ll set up your credit account.

We keep over 95% of our listed products in stock, but if you wanna be sure, just ask!

If it looks bad on arrival,refuse delivery. If you accepted it and later see damage, email or call us ASAP with pics of the item + packaging.

Email or call us with your picking sheet/delivery note and what’s missing. We’ll sort it out!

Manufacturers sometimes update designs, but function stays the same. Our pics are for reference, so check the description for exact details.

We offer 30-day returns or website purchases, but here’s the deal:

• Items must be unused & in original packaging.
  
• You cover return shipping.
  
• Bulky/heavy items may have a restocking fee.
  
• Special order (non-listed) items can’t be returned unless damaged, incorrect, or delayed by over a week.
  
• Refunds (minus shipping) are processed within 5 days.
  

Please see our refund and return policy for more information.

Aussie Pty Ltd companies, universities, and government bodies can apply (sorry, no sole traders or individuals!).

Fill out our online form or send us your ABN & GST details.

Nope! No interest, no extra fees—just pay within 30 days.

Need more info? Hit us up! We’re here to help 🚀